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Dyson carpet roller not working.
It may not be a direct contact with water for example when vacuuming pet hair that is slightly damp this moisture will combine with the dust in the cyclone causing the smell.
Using a coin turn the fastener anticlockwise a quarter of the way to unlock the end cap and slide it up to remove.
Click the carpet to bare floor adjustment back and forth about 5 times.
Remove the brush bar from the cleaner head and clear away any hair or fibres.
If not the drive belt is the next suspect and finally the motor itself.
When the brush bar won t spin and you re operating the vacuum cleaner in the proper way the problem could be simply that it s clogged with hair.
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A damp or musty smell is caused when dust in the cyclone has come into contact with water.
Make sure to end on the carpet selection.
The carpet indicator should be below the word carpet.
Find your dyson machine to get it working again home.
If this does not work refer to the brush roller troubleshooting section.
Help and support.
Select your location close location selector.
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Under the cleaner head by the soft roller locate the fastener.
The brush bar on a dyson vacuum cleaner is powered by a dedicated motor inside the cleaner head assembly.
Get expert help troubleshooting from dyson to get the most out of your machine.
Wash the filters and clean the bin and cyclone.
To get your vacuum cleaner brush bar spinning freely again and to ensure your dyson machine is working at maximum efficiency select your machine below.
Please turn off and unplug the machine before attempting to remove a blockage.